Shipping Policy

We work with DHL to provide reliable and secure delivery for all orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number, allowing you to follow your parcel’s progress.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Times

Delivery times depend on your destination and the DHL service available for your order.

Estimated delivery times are provided during checkout and should be considered an estimate rather than a guaranteed delivery date. Delays can occasionally occur due to customs, weather, transportation disruptions, or circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery destination, order size, and the shipping service available.

If free shipping is offered on certain orders or promotions, the applicable terms will be clearly stated at checkout.

Tracking Your Order

After your order has been dispatched, you can use the tracking number provided in your shipping confirmation email to monitor your delivery through DHL.

Please allow some time for tracking information to become active after your parcel has been collected by the carrier.

Customs & International Orders

For international deliveries, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also extend the estimated delivery time. We are unable to control or guarantee the time required for customs clearance.

Incorrect Delivery Information

Please make sure your shipping address and contact details are correct before completing your order.

If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional shipping costs may apply if the order needs to be reshipped.

Delayed or Missing Parcels

If your order has not arrived within the expected delivery period, please check your DHL tracking information first.

If the tracking information has not updated for an extended period or your parcel appears to be lost, please contact us so we can assist with the next steps.

In some circumstances, we may need to work with DHL to investigate the shipment before a replacement or other resolution can be provided.

Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible. Where possible, take photographs of the packaging and the damaged items before disposing of any packaging materials.

This information may be required when investigating the shipment with DHL.

Changes to This Policy

We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated policy taking effect from the date of publication.

If you have any questions regarding shipping or your order, please contact our customer support team.